Kaspushop
Terms and Conditions of Sale
Version 2.0 · Effective 2026-10-05 · Contact contact@kaspushop.fr
Seller
Products are sold by KASB SYSTEMS, SASU with share capital of €100, 47 rue Vivienne, 75002 Paris, France, registered with the Paris Trade and Companies Register under number 106 134 828. Customer service: +33 7 60 15 22 81, contact@kaspushop.fr.
Scope
These terms of sale apply to sales of sweet and savoury grocery products made by KASB SYSTEMS on Kaspushop to consumers. They are accepted when the order is confirmed.
Products and prices
The essential features, the mandatory food information (including ingredients and allergens) and the prices appear on the product pages. Prices are shown in euros, excluding delivery costs, which are stated before the order is confirmed. VAT not applicable, Article 293 B of the French General Tax Code. The information displayed at the time of order prevails.
Order
The order is confirmed after acceptance of the summary and payment, then confirmed by email. KASB SYSTEMS may refuse or cancel an order in case of obvious error, unavailability or suspected fraud; any amount paid is then refunded.
For any order of €120 or more, KASB SYSTEMS keeps the contract for 10 years and gives you access to it on request.
Payment
Payment is due when the order is placed. It is made on Shopify's secure checkout page, by bank card (CB, Visa, Mastercard, American Express, Maestro), PayPal or Klarna. Instalment or deferred payment offered by Klarna depends on its acceptance and its own terms. Card details do not pass through the site.
Delivery
Delivery is offered in mainland France, Corsica and the countries of the European Union, by Colissimo, Chronopost or Mondial Relay depending on the method chosen. Methods, costs and times are stated before the order is confirmed and confirmed by email.
Orders are shipped within 24 to 48 hours at most after payment confirmation; the delivery time then depends on the carrier and the delivery method chosen. Unless another time is stated, delivery takes place no later than 30 days after the order.
If delivery does not take place within the agreed time, you may ask KASB SYSTEMS to deliver within a reasonable additional period and then, failing delivery within that period, end the contract in writing; you are then refunded within 14 days.
Risk passes to the consumer upon receipt of the product.
Right of withdrawal
In accordance with Articles L221-18 et seq. of the French Consumer Code, you have fourteen (14) days from receipt to withdraw, without having to give reasons. To exercise this right, inform KASB SYSTEMS of your decision by an unequivocal statement, by email to contact@kaspushop.fr, or using the form below.
Send the product back no later than 14 days after your decision, to the address shown on the return slip sent to you by KASB SYSTEMS. Return costs are borne by you unless stated otherwise.
The refund, including initial delivery costs (except any extra charge for a method more expensive than standard delivery), is made no later than 14 days after your decision, using the same means of payment. It may be withheld until the product has been received back or until proof of its dispatch.
Exclusions (Article L221-28): the right of withdrawal does not apply to food products unsealed after delivery that cannot be returned for hygiene or health protection reasons, nor, where applicable, to products liable to deteriorate or expire rapidly.
Withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract.)
To KASB SYSTEMS, 47 rue Vivienne, 75002 Paris, France, contact@kaspushop.fr:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Legal guarantees
KASB SYSTEMS, as seller, is bound by the legal guarantee of conformity and the guarantee against hidden defects. To use them: contact@kaspushop.fr.
The consumer has two years from delivery of the goods to obtain the application of the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only has to prove the existence of the lack of conformity, not the date on which it appeared.
Where the contract for the sale of goods provides for the continuous supply of digital content or a digital service for more than two years, the legal guarantee applies to that digital content or digital service throughout the planned supply period. During this period, the consumer only has to prove the existence of the lack of conformity affecting the digital content or digital service, not the date on which it appeared.
The legal guarantee of conformity obliges the professional, where applicable, to supply all updates needed to keep the goods in conformity.
The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without major inconvenience.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer asks for the goods to be repaired but the seller imposes replacement, the legal guarantee of conformity is renewed for two years from the date of replacement.
The consumer may obtain a price reduction while keeping the goods, or end the contract and be fully refunded against return of the goods, if:
1° The professional refuses to repair or replace the goods;
2° The repair or replacement takes place after thirty days;
3° The repair or replacement causes major inconvenience to the consumer, in particular where the consumer definitively bears the costs of taking back or removing the non-conforming goods, or bears the installation costs of the repaired or replacement goods;
4° The lack of conformity persists despite the seller's unsuccessful attempt to bring the goods into conformity.
The consumer is also entitled to a price reduction or to termination of the contract where the lack of conformity is so serious that an immediate price reduction or termination is justified. The consumer then does not have to request repair or replacement first.
The consumer is not entitled to terminate the sale if the lack of conformity is minor.
Any period during which the goods are immobilised for repair or replacement suspends the remaining guarantee period until the goods are delivered back in working order.
The rights above result from Articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who obstructs in bad faith the application of the legal guarantee of conformity incurs a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund against return of the goods.
Telephone canvassing
In accordance with Article L223-2 of the French Consumer Code, it is prohibited to canvass by telephone a consumer who has not consented to it beforehand. The phone number requested for delivery is not used to call you for commercial purposes without your consent.
Consumer mediation
In accordance with Article L612-1 of the French Consumer Code, the consumer may use a consumer mediator free of charge to seek the amicable resolution of a dispute. Before that, please contact customer service: contact@kaspushop.fr.
Personal data
Data collected when an order is placed is processed in accordance with the privacy policy.
Governing law
These terms of sale are subject to French law. This choice does not deprive a consumer residing in another European Union country of the protection of the mandatory rules of their country. The consumer may bring a claim, at their choice, before the court of the place where they lived when the contract was concluded or any other court with jurisdiction.
Contact
Customer service: +33 7 60 15 22 81, contact@kaspushop.fr.